Privacy Policy
Effective Date: July 2, 2024
1. Introduction
- Welcome to REM Health, Inc. (doing business as "rem tech"). This Privacy Policy describes how we collect, use, process, and share your personal information when you use our services, including our e-broker platform, Medicare/ACA Agency Software system, and Agent Portal. Protecting your privacy and your personal information is a core aspect of our business practices.
2. Information We Collect
2.1 Personal Information
- Identifying Information: Name, age, sex, marital status, race, nationality, religious beliefs, email address, postal address, phone number, and other similar contact data.
- Financial Information: Payment card number, billing address, and other financial information necessary for processing transactions.
- Health Information: Information related to health status, provision of healthcare, insurance policy details, federal, state or private beneficiary IDs, or payment for healthcare that can be linked to an individual, in compliance with HIPAA.
2.2 Technical Information
- Log Data: Details about your use of our services including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our services.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
3. How We Use Your Information
- To Provide and Maintain Our Service: Including monitoring the usage of our service.
- To Manage Your Account: To manage your registration as a user of the service. The personal information you provide can give you access to different functionalities of the service that are available to you as a registered user.
- For Transactions: To process your payments, including refunds, rebates, and complaints.
- For Customer Support: To provide customer support and respond to your requests, including investigating and addressing your concerns and monitoring and improving our responses.
- For Marketing and Communications: To send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences and social media advertising through social media platforms.
4. Sharing Your Information
- With Service Providers: We share your information with service providers that perform services for us, under strict confidentiality agreements.