Effective Date: July 2, 2024
At REM Health, Inc. (doing business as "rem tech"), we aim to resolve disputes fairly and efficiently. The parties will attempt to resolve any dispute arising out of or relating to this Agreement through friendly negotiations amongst parties. If the matter is not resolved by negotiation, the parties will be subject to the progressive Dispute Resolution Policy outlined below.
If you encounter any issues, please contact our customer service team at [email protected]. We will attempt to resolve your concerns promptly.
Should the matter not be resolved through our customer service and/or negotiations, we encourage mediation involving an independent third-party mediator. REM must be notified in writing via email at [email protected] within 180 days or as specified in the agreement, from the date of action/inaction of dispute. This process will be conducted in Delaware, and costs will be shared equally between both parties, unless otherwise agreed by both parties in writing.
If mediation does not resolve the dispute, it will be settled by binding arbitration in Delaware, pursuant to this policy, except as noted in section 5.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in the state of Delaware. The arbitration will take place in Delaware, or another mutually agreed location.
All filing, administration, and arbitrator fees will be governed by the AAA's rules. REM Health, Inc. will cover these fees if your claim does not exceed $75,000 and is not deemed frivolous.
Disputes will be handled on an individual basis. You agree not to engage in any class, consolidated, or representative action against REM Health, Inc.
Disputes that warrant small claims court or require injunctive relief to prevent intellectual property misuse can be filed in court, specifically within the jurisdiction of Delaware.